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Maintenance and Repairs

As a property management company, we work diligently on behalf of our rental home owners and tenants to efficiently fix maintenance issues quickly with quality repair work. We take our duty to safeguard your rental property seriously, and work hard to ensure repairs are done expediently and cost effectively, while also abiding by the Texas Property Code laws.

Dedicated Property Management Repairs Specialist

We have a dedicated repairs specialist who processes all repair requests and works with home warranty companies, as well as a pre-screened list of contracted vendors. Whether it’s a fence repair, A/C service, appliance repairs, plumbing or electrical problems, or any other situation, we know how to have your rental home repairs handled on your behalf, giving you peace of mind.

Property Management Repairs Process

Our repairs process allows for any repairs or estimates under $500 to be processed without disturbing the rental owner. For any repairs exceeding this value, the rental owner is notified and we work together to resolve the issue. In instances where the repairs are tenant-caused repairs, tenants are billed for the charges.

If it is an emergency or a habitability issue, such as replacing a hot water heater, large A/C repair, water extraction, or other urgent issue, we will authorize the contractor to make the necessary repairs, and then inform the rental owner regarding the cost. This allows an emergency situation to be take care of immediately, reducing the risks and damage to the rental property.

Tenants are required to submit repair requests in writing and can do so through our online residential property management software. This allows tenants to detail the repair issue and provide their contact information. Tenants can also upload pictures, which helps our contractors identify and resolve the issue more quickly and accurately. Our online-based repairs process also provides a running history of repairs to the rental property, allowing prediction of potential trouble areas, such as appliances nearing the end of their life.